Contact the Octet desk
Email is the quickest way to reach us: [email protected]. A person reads every message, usually within a few working days.
Reporting a wrong or outdated step
These details let us check a report without going back and forth:
- The page and section you were reading.
- Your router brand, model number and, if you can see it, the firmware version.
- Whether the router came from your internet provider.
- What you expected and what actually appeared.
What we can't help with
- Your personal passwords. We have no access to any router and can't recover a login. The main guide covers resetting a router you own.
- Provider accounts or outages. Billing, service drops and locked gateways need your internet provider.
- Other people's networks. We don't assist with getting into equipment you don't own or manage.
Please don't send us your router passwords, Wi-Fi keys or screenshots that show them.